Visit The Pines at Placerville Healthcare Center

At The Pines at Placerville Healthcare Center, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. But, because of the significant risk posed by COVID-19 and our obligation to follow federal, state, and county health guidelines—keeping you connected with your loved ones has never been more challenging. This page was designed to keep you up-to-date and informed of all visitation options.

Visit The Pines at Placerville Healthcare Center

At The Pines at Placerville Healthcare Center, we believe that family and friends play a critical role in our residents’ emotional and physical well-being. But, because of the significant risk posed by COVID-19 and our obligation to follow federal, state, and county health guidelines—keeping you connected with your loved ones has never been more challenging. This page was designed to keep you up-to-date and informed of all visitation options.

We’re committed to facilitating visitation options while keeping everyone’s safety and well-being our top priority. Please see below for the status of our different visitation options.

(This page was last updated on 4/16/21)

OPEN Facility Virtual Tours

While we are currently unable to provide indoor tours, we encourage you to view our online photo gallery or call our admissions team at (530) 622-3400 to schedule an outdoor tour, video chat, or phone call. We look forward to meeting you!

OPEN Video Visits & Phone Calls

Video visits and phone calls are a simple and convenient way to keep in touch! To schedule a Skype or Facetime video call, click here or call (530) 622-3400.

*Video visits may be subject to cancellation due to resident/staff availability or other unforeseen circumstances.

OPEN Outdoor Patio Visits

To schedule an outdoor visit, click here or call (530) 622-3400. For the safety of your loved ones and our team members, all visitors must adhere to the following guidance:

  • Visitation will be limited to two guests at a time and 30 minutes per visit, per day
  • Visitors will be screened with a questionnaire and temperature check before visitation.
  • A team member must be present to monitor all visits and disinfect the visitation area between visits.
  • Suspected or confirmed COVID-positive residents may not host visitation.
  • Visitors and residents must wear facial coverings at all times and maintain good hand hygiene.
  • A negative COVID-19 test is strongly encouraged.
  • Unvaccinated visitors must remain at least six feet from resident, with no resident physical contact of any kind.
  • Fully vaccinated visitors of fully vaccinated residents may have limited physical contact with resident.
  • Visitation can occur when the regional Air Quality Index (AQI) is 100 or less (moderate).

*Outdoor visits may be subject to change or cancellation due to federal, state, or county policy changes, COVID-19 status changes, availability of resident/staff, weather conditions, and/or poor air quality.

OPEN Indoor Visits for Compassionate Care

Indoor visits for compassionate care situations, such as end of life, are available when pre-approved by administration. For more information or to request approval, please call (760) 724-2193.

Please note that all policies are subject to change and visits may be subject to cancellation due to rapidly changing governmental guidance, COVID-19 status changes, staff availability, weather conditions, poor air quality, or other unforeseen circumstances.

Get in touch

Front Desk Phone

(530) 622-3400


Office Hours

Monday – Friday: 8:30 am – 6:00 pm
Weekends: 9:00 am – 5:00 pm

24/7 Admission Support
Tel: (530) 622-3400 ext. 117
Fax: (530) 622-5230

Street Address
1040 Marshall Way
Placerville, CA 95667
Directions & Map